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Booking & Cancellation Rules

Last updated: April 2026

How to BookMaking a Reservation

Bookings can be made directly through this website or by contacting us via phone or WhatsApp. A booking is only confirmed once you receive a written confirmation from Cozy Cove. We reserve the right to decline a booking at our discretion.

  • Full guest name and valid government-issued ID are required at check-in
  • Maximum occupancy is 2 guests per room
  • Minimum stay may apply during peak seasons or holidays
  • Booking confirmation will be sent to the email provided

PaymentPayment Terms

Full or partial payment may be required to confirm a booking, depending on the booking type and season. All amounts are in Indian Rupees (₹) unless stated otherwise. Accepted payment methods will be communicated at time of booking.

Rates start from ₹1,500/night. Final pricing is confirmed at the time of booking and may vary based on dates, season, and availability.

CancellationCancellation Policy

  • Free cancellation up to 24 hours before check-in — full refund issued
  • Cancellations within 24 hours of check-in — one night's charge applies
  • No-shows without prior notice — full booking amount will be charged
  • Refunds (where applicable) will be processed within 5–7 working days

RefundRefund Policy

  • Up to 24 hours before check-in — 100% refund
  • Within 24 hours of check-in — refund minus one night's charge
  • No-shows without prior notice — no refund

ModificationsChanging Your Booking

Requests to modify booking dates or room type are subject to availability and must be made at least 24 hours before the original check-in date. We will do our best to accommodate changes but cannot guarantee availability.

Special CircumstancesForce Majeure & Exceptional Situations

In the event of natural disasters, government-imposed restrictions, or other force majeure situations, Cozy Cove will work with guests on a case-by-case basis to provide suitable alternatives, rescheduling, or refunds at our discretion.

ContactBooking Enquiries

PropertyCozy Cove · Mohali, ChandigarhEmailhello@theluxvacationstays.com
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