Privacy Policy
Last updated: April 2026
CommitmentOur Commitment to Your Privacy
Cozy Cove, operated under The Lux Vacation Stays, is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and the choices you have regarding your information when you book or interact with our property.
Data CollectionInformation We Collect
We may collect the following types of personal information:
- Full name, email address, and phone number provided during booking
- Check-in and check-out dates, room preferences, and special requests
- Payment details (processed securely; we do not store full card numbers)
- Government-issued ID details where required by local law
- Usage data such as pages visited and booking behaviour on our site
UsageHow We Use Your Information
- To confirm and manage your booking
- To contact you with pre-arrival information, updates, or changes
- To personalise your stay and respond to special requests
- To comply with legal and regulatory obligations
- To improve our services and website experience
SharingWhen We Share Your Data
We may share your information with trusted service providers (such as payment processors) solely to complete your booking. We may also disclose data where required by law, court order, or government authority.
SecurityData Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
Your RightsAccess, Correction & Deletion
You have the right to request access to the personal data we hold about you, request corrections, or ask for deletion where legally permissible. To exercise these rights, contact us using the details below.